VoIP business phone systems, including 3CX
Mayertech designs, installs and supports VoIP business phone systems, most often built on 3CX, and we are a 3CX Certified Partner. Your team can make and take calls on desk phones, computers and mobile phones, in the office or anywhere else.
If you’re running an aging phone system, or paying for lines and features you don’t use, we’ll help you find a better fit and move you over with as little disruption as possible. We can also connect AI to your 3CX system so calls are answered, routed and followed up automatically.
Business phone systems, planned and supported by one local team
Design & planning
We look at how your office handles calls today, including numbers, extensions, hours and who answers what, and design a system around it.
3CX setup
Installation and configuration of 3CX, including extensions, call routing, auto attendants, ring groups and voicemail.
Phones & apps
Desk phones, computer apps and mobile apps set up so each person can take their business line wherever they work.
Number porting
We help move your existing phone numbers to the new system and schedule the switch so calls aren’t missed.
Call handling
Auto attendants, call queues, after-hours routing and voicemail that fit how your business answers its phones.
Support & changes
Adding users, moving offices, fixing call-quality problems and keeping the system updated.
A dedicated phone system or Microsoft Teams?
Microsoft Teams can also be your business phone system, and for some companies it’s the simpler choice. For others, a dedicated system like 3CX is a better fit.
We’ll talk through how your team works and recommend what makes sense, rather than pushing one product.
Let AI answer and route calls on your 3CX phones
AI can now answer a phone call much like a receptionist. We can connect an AI voice assistant to your 3CX system so it greets callers, answers common questions, takes messages, sends calls to the right person or department, and hands off to a live person when a call needs one.
We design it around your business: what the assistant is allowed to say, what it should never handle, and when it must transfer to a person. We test it with your real call flows before it goes live.
- Answer and route calls to the right extension, queue or ring group.
- Cover after-hours and busy periods so fewer calls go to voicemail.
- Take messages and email you a summary of each call.
- Collect details for follow-up, or book appointments where it fits your business.
- Hand callers to a person at any point, or when the assistant is unsure.
Quoted for your business
Every phone system is designed around the business, so we quote after we understand your numbers, users and phones. We’ll explain what’s one-time, such as hardware, setup and number porting, and what’s monthly, such as licensing, lines and support.
Frequently asked questions
Can I keep my existing phone numbers?
In most cases, yes. We help move your numbers to the new system as part of the project and schedule the switch so calls aren’t missed.
Does everyone need a desk phone?
Not necessarily. Each person can use a desk phone, a computer app, a mobile app, or a combination. We’ll recommend what suits how they work.
Can AI answer our calls?
Yes, for many routine calls. We can connect an AI voice assistant to your 3CX system to answer, route and take messages, with a clear way to reach a person when needed. We’ll talk through which calls suit it and which should always go to your team.
What internet connection do we need?
VoIP calls travel over your internet connection, so reliability and call quality depend on it. We review your network as part of planning.
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